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Transit Planning

Title VI Analysis of COVID-19 Service Adjustments

METRO RTA and transit agencies across the country faced numerous challenges during the COVID-19 public health emergency. As ridership and revenues fell, the need to ensure reliable and safe service for essential trips was more important than ever. In April 2020, it became necessary to adjust service in order to promote social distancing and accommodate METRO’s temporarily reduced workforce during this time of unprecedented health, family and personal needs. To accommodate changing demands throughout this challenging time, METRO adjusted service in April 2020, June 2020, August 2020, and January 2021 to ensure safety, adapt to available resources, and improve connections for essential trips.

As we continue to navigate through the ongoing pandemic, we plan to continue the temporary service adjustments made over the past 10 months for the near future. The Federal Transit Administration (FTA) requires transit agencies to complete an equity analysis for any major service change to comply with Title VI of the Civil Rights Act of 1964. This also applies to changes made in response to an emergency (such as COVID-19) that last longer than 12 months. An equity analysis is performed to ensure that the service change will not disparately impact minority populations and/or disproportionately burden low income populations. METRO’s approved policy defines a major service change as a change of more than 25% to a given route’s weekly mileage. In alignment with the requirements set forth in both federal and agency policies, METRO is providing the public with an equity analysis of the major service changes that have been made since April 2020. Information will be available for public comment on at a virtual public hearing.

As we look beyond COVID-19 to METRO’s future, we will use the recommendations outlined in the recently completed Strategic Plan to guide our service improvements. This process will start with a Comprehensive Operational Analysis and Transit Development Plan which will kick off in the second quarter of 2021. There will be many opportunities for our riders and the community we serve to provide their input into the specific shape that these service improvements take. Additional in-depth equity analyses will take place for any future service change recommendations resulting from this process. Keep an eye on the Strategic Plan web page for more information.

Service Equity Analyses for Changes Due to COVID-19 Pandemic

The following routes were identified as having a major service change since April 2020:

  • Routes #1 and #50: Service integrated to provide coverage to Restaurant Hill area of Montrose.
  • Route #10: Service increased to enhance connections and support ridership.
  • Routes #51, #53, and #59: Service suspended. As an alternative, passengers can use METRO Connect by calling (330) 376-5353 one day in advance. Weekdays only. Fixed-route bus fare applies.
  • DASH, x61, Routes #101, #102, and #104: Service reduced (as currently scheduled).
  • x60: Service suspended.
  • Grocery Bus: Service suspended.

A detailed equity analyses for each route noted above will be available here on January 25, 2021.

We Want to Hear from You!

  • Fill out a feedback form to leave a comment on the changes described above.
  • Additional information and comment forms are also available at the Robert K. Pfaff Transit Center Customer Care window. 
  • Oral comments can be left by calling the following number and leaving a voice message: (330) 594-5044.
  • METRO will host a virtual public hearing on Monday, February 15, 2021 at 11 a.m. to present the results of the required equity analyses and receive public comment. Click here to register.

All comments must be received by 2 p.m. on February 15, 2021.

Strategic Plan

On November 24, 2020, METRO’s Board of Trustees adopted our new Strategic Plan. The plan will act as a roadmap and guide our decision-making for the next ten years as METRO transforms into Summit County’s regional mobility provider. For more information and to read the final document, click here.

Rail Property Management

For inquiries on utility crossings, easements, temporary rights of entry, private crossings, or land leases of METRO’s rail property – please contact:

Tomy Brown
GeoMobiliti
904-504-5744
Tomy.brown@geomobiliti.com