Dawn Distler, Executive Director
Dawn Distler is a 30 year veteran of the public transportation industry. She started her career as a bus operator at METRO and climbed the rankings to SCAT Operations Manager then Assistant Director of Customer Service. After serving 17 years at METRO, Dawn headed south to join the leadership team at Davidson Transit Organization in Nashville, Tenn. She later became the Director of Transit at Knoxville Area Transit in Knoxville, Tenn. Dawn has a Bachelor’s in Business Management from the University of Phoenix and is a member of the American Public Transportation Association Board.
Molly Becker, Director of Communications & Marketing
Molly Becker is the lead for all internal and external communications at METRO RTA. She started her career at METRO over 20 years ago as a Communications Specialist. Prior to joining the METRO team, Molly worked at Borders Books and Music as a Community Relations Coordinator. Molly holds a bachelor’s degree from the University of Akron.
Jarrod Hampshire, Director of Maintenance
Jarrod Hampshire is responsible for the maintenance of all facilities and equipment at METRO RTA. His transit career started at The Ohio State University as a Bus Operator, which led him to the Greater Cleveland Regional Transit Authority as a District Business Analyst and Equipment Manager before coming to METRO in 2015. Jarrod holds a bachelor’s degree from The Ohio State University and a master’s from the University of Akron. In 2014, Jarrod was recognized as one of the “Top 40 Transit Professionals under 40 Years Old” by MassTransit Magazine.
Jay Hunter, Director of Human Resources
Jay Hunter joined METRO RTA as the Director of Human Resources in 2019. Jay is responsible for developing, planning, and coordinating personnel processes and procedures as well as directing the major Human Resources functions, including recruiting, labor relations, compensation, benefits, workers’ compensation, employee records, and general support. He spent the majority of his career at the Akron Beacon Journal working in various management positions and spent the last six years as the Human Resources and Labor Relations Director. Jay holds a bachelor’s degree from Kent State University and a master’s from the University of Akron.
DeHavilland McCall, Director of Operations
DeHavilland McCall began her career at METRO RTA over 26 years ago. She started as a SCAT reservationist and later became the SCAT administrative assistant before joining the Operations Department in 2001 as a Road Supervisor. One year later, she was promoted to Chief Dispatcher, a position she held for 10 years, until she was promoted to Director of Operations. DeHavilland is a graduate of The University of Akron and an active member of Delta Sigma Theta Sorority, Inc.
Shawn Metcalf, Chief of METRO's Transit Police/Director of Safety & Security
Shawn Metcalf is the Chief of METRO’s Transit Police Department. He started his career as a deputy sheriff at the Summit County Sheriff’s Office in 2003 and served there for 12 years. He was a member of the SWAT Team and was part of the rotating security at METRO’s Robert K. Pfaff Transit Center. In 2015, he joined METRO’s Safety and Security team and played an integral role in developing METRO’s Transit Police Department. Shawn works closely with Akron Police Department and Summit County Sheriff’s Office to ensure the safety of our passengers and community.
Bambi Ashbrook Miller, Director of Customer Service & Paratransit
Bambi Ashbrook Miller started her career at METRO RTA over 10 years ago as a Customer Service Call Center Supervisor and worked her way up to Assistant Director and now Director. With a career spanning Wall Street to Main Street, she has extensive experience in Customer Service and the Americans with Disabilities Act. Bambi further serves her community on local boards and committees. Bambi has co-authored a business book and holds degrees from The University of Akron, Hiram College, and a master’s from Jack Welch Management Institute.
Angela Neeley, Director of Finance
Angela Neeley joined METRO RTA in 2016. She oversees METRO’s day-to-day financial planning, accounting management, strategic planning and other related functions. Angela started her career as an Ohio School Treasurer overseeing as many as 27 Ohio and three Michigan Charter Schools from 1999-2016. Under her leadership, she has obtained multiple Auditor of State awards for clean audits, including one for METRO for fiscal year 2016. Angela holds a bachelor’s degree and master’s from Kent State University.
Valerie Shea, Director of Planning
Valerie Shea joined METRO RTA as the Director of Planning in 2017. Valerie oversees the planning and scheduling of all fixed route line-service, in addition to METRO’s rail property and freight operator leases. She started her career as a Transportation Engineer at HNTB Corporation then became a Planning Team Leader at the Greater Cleveland Regional Transit Authority before coming to METRO. Valerie, a co-author of four publications/presentations, holds a bachelor’s degree from The Ohio State University and a master’s from Massachusetts Institute of Technology.