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COVID-19 INFORMATION

AN OPEN LETTER TO METRO PASSENGERS

A STATEMENT FROM SUMMIT COUNTY PUBLIC HEALTH

SERVICE UPDATES

Effective April 6, 2020, METRO is running reduced service and its Contingency Schedule is in effect. View the schedule here.

Riders will see reduced bus service Monday through Friday. Saturday service remains the same. Beginning April 12, 2020, there will be no Sunday service. This change does not affect life necessary paratransit trips (medical, grocery, or work).

Beginning Monday, June 8, 2020, METRO’s Summer 2020 Contingency Schedule will go into effect. Click here for more information. Paper schedules will not be printed at this time. Electronic schedules can be viewed on the schedules page.

TRAVEL ADVISORY

Please limit travel to life necessary trips. Social visits and recreational activity are not life necessary. Thank you for your cooperation.

FACE COVERINGS

Effective, April 29, 2020, face coverings are mandatory for METRO employees and passengers. This applies to children ages two and up. Per the CDC, children under two years old should not wear face coverings.

Face coverings can be sewn at home or fashioned from bandanas, scarves, t-shirts, etc. Click here for guidance on face coverings. Face coverings should cover the nose and mouth.

No shirt, no shoes, no mask, no service. Questions or concerns? Please review our FAQ.

SAFETY INITIATIVES REGARDING COVID-19

Safety is METRO's number one priority. As such, METRO is working diligently to ensure the safety and well-being of its passengers and team members in light of COVID-19 (coronavirus).

METRO is working closely with numerous organizations to ensure we are taking the proper steps to prevent the spread of germs.

We have switched to stronger cleaning solvents. Our Vehicle Services team members are visiting the Transit Center throughout the day to clean and disinfect bus interiors, focusing on stanchions, handrails, and fareboxes. In addition to the daily cleaning of our fleet, Vehicle Services is also performing extra scrubs on buses.

METRO encourages the public to follow the CDC guidelines for illness prevention, including washing hands often and avoiding touching your face. For more information on coronavirus, visit the CDC website.

If you have questions or concerns, please email info@akronmetro.org.

METRO OPERATOR TESTS POSITIVE FOR COVID-19

A METRO RTA bus operator has tested positive for COVID-19. The bus operator was last at work on April 22, 2020.

In the two weeks prior to testing positive, the bus operator drove the following routes during the following times, Monday through Friday (IB = inbound to the Transit Center; OB = outbound from the Transit Center):

  • Rt. #1: IB 10:30 a.m.; OB 1 p.m.; IB 2 p.m.; OB 4:25 p.m.; IB 5:32 p.m.
  • Rt. #2: OB 11:20 a.m.; IB 12:21 p.m.; OB 2:50 p.m.; IB 3:49 p.m.

Any passengers who rode the routes listed above should monitor themselves for possible symptoms, contact their doctor if any symptoms develop, and self-quarantine for two weeks to avoid possible exposure to others.

The bus operator was diagnosed on Thursday, April 23, 2020 and is currently quarantined. METRO employees have been notified and the buses driven by the individual have been thoroughly scrubbed and sanitized.

“Safety is our highest priority,” said Executive Director Dawn Distler. “We have gone to great lengths to protect our hardworking team members and the residents of Summit County as best we can. We do not know when, where, or how the bus operator contracted the virus, but we do know we will continue doing everything in our power to prevent its spread.

“Our team member is in our thoughts. We also continue to think of each and every one of our METRO family s/heroes, who continue selflessly serving the public during this unprecedented and challenging chapter in our history.”

METRO is working diligently to ensure the safety and well-being of its passengers and team members in light of COVID-19. METRO has switched to stronger cleaning solvents; has team members visiting the Robert K. Pfaff Transit Center throughout the day to clean and disinfect bus interiors; performed extra scrubs on buses; encouraged the public to follow CDC guidelines for illness prevention, including washing hands often and wearing face coverings; provided PPE for its employees such as face masks, gloves, and face shields; offer employee temperature checks at its Kenmore Blvd. offices; closed its Transit Center; halt collection of fares; and increased frequency of cleaning at its facilities.

RKP TRANSIT CENTER LOBBY CLOSED

As a precautionary measure, the Robert K. Pfaff (RKP) Transit Center lobby is closed until further notice. This does not affect bus service. Buses are still reporting to and leaving from the facility. Passengers arriving and departing on Greyhound can access the Greyhound desk from the west side of the Transit Center.

Route departures from the Transit Center are posted to be viewed from outside the facility. For route and schedule information, please call Customer Care at 330.762.0341 or visit the schedules page.

The RKP Transit Center will reopen with limited hours on June 8, 2020. Hours will be 5:30 a.m. to 9 p.m. Monday through Friday, and 6 a.m. to 9 p.m. Saturday. Customer Care window hours will be 6 a.m. to 8 p.m. Monday through Friday, and 9 a.m. to 5 p.m. Saturday.

LOST AND FOUND

METRO is temporarily suspending lost and found collections until further notice. METRO will attempt to secure wallets, purses, and cell phones. METRO is not responsible for lost, stolen, or misplaced items.

FREE FARES

All METRO services are free, including line-service, SCAT, Call-A-Bus, and Northeast Express. Free fares will continue until further notice.

Beginning Monday, June 8, 2020, METRO will reinstate bus fares on all services. Passengers are encouraged to purchase passes on the EZfare app, at the RKP Transit Center, or from one of METRO’s retail outlet partners. Click here for more information.

LOBBY CLOSURE

As part of our continued efforts to keep our customers and employees healthy, our Kenmore Blvd. lobby is closed until further notice, effective March 23, 2020. Questions? Call Customer Care at 330.762.0341. As always, schedule information and updates are available here or on METRO's Facebook page