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COVID-19 INFORMATION

SERVICE UPDATES

METRO’s Summer 2021 Schedule goes into effect Sunday, June 6. Click here to view digital schedules.

Beginning Monday, June 7, DASH service will be temporarily suspended until further notice. The last departure from the Robert K. Pfaff Transit Center will be 10:30 p.m. on Friday, June 4.

The following routes remain suspended until further notice: Route #50 Montrose, Route #51 Stow, Route #53 Portage/Graham, Route #59 Chapel Hill, Grocery Bus, and x60 service to Cleveland.

FREE RIDES TO COVID-19 VACCINATIONS

Effective March 29, 2021, METRO is providing free transportation to and from COVID-19 vaccination appointments and/or sites on all services, including fixed-route, demand response, and Northcoast Express. Digital or printed proof of a same-day, scheduled COVID-19 vaccine appointment or pop-up event flier is required to receive free fares.

METRO RTA, Summit County Public Health, and Summit County Executive Ilene Shapiro have collaborated to ensure transportation is not a barrier to accessing COVID-19 vaccination appointments at the Summit County Fairgrounds. For appointments at the fairgrounds, a METRO shuttle will depart from the Independence Transit Center, or ITC (1280 Independence Ave., Akron), to the fairgrounds. The shuttle will depart based on passenger demand and will not follow a predetermined schedule. Following the appointment, the shuttle will return to the ITC. Appointments can be scheduled at www.scph.org/covid, or book by phone at 1-833-4-ASK-ODH (1-833-427-5634). Click here for more information.

These services are made possible through a partnership with the Ohio Department of Transportation's Rides for Community Immunity program.

FACE COVERINGS

Face coverings are no longer required in open-air conveyances or while in outdoor areas at transportation hubs, per the Transportation Security Administration (TSA) and Centers for Disease Control (CDC). (“Outdoors” refers to any open-air area.)

While passengers are no longer required to wear face coverings outdoors on conveyances or outdoors at transportation hubs, CDC continues to recommend people who are not fully vaccinated wear face coverings in these areas to protect themselves and others.

Per the TSA, face coverings are still required on all METRO buses/revenue vehicles and inside METRO buildings and facilities, such as the Robert K. Pfaff Transit Center. This mandate is effective until September 13, 2021. You must wear a face covering to enter a METRO building or board a METRO bus!

Learn more: https://rb.gy/tay0rl.

RKP TRANSIT CENTER HOURS

The Robert K. Pfaff (RKP) Transit Center is open 5:30 a.m. to 9 p.m. Monday through Saturday, and 9:30 a.m. to 5 p.m. Sunday. Customer Care window hours are 6 a.m. to 8 p.m. Monday through Friday, and 9 a.m. to 5 p.m. Saturday and Sunday.

SAFETY INITIATIVES REGARDING COVID-19

Safety is METRO's number one priority. As such, METRO is working diligently to ensure the safety and well-being of its passengers and team members in light of COVID-19 (coronavirus).

METRO is working closely with numerous organizations to ensure we are taking the proper steps to prevent the spread of germs.

We have switched to stronger cleaning solvents. Our Vehicle Detailers are stationed at the Transit Center to clean and disinfect bus interiors throughout the day, focusing on stanchions, handrails, and fareboxes. In addition to the daily cleaning of our fleet, Vehicle Services is also performing extra scrubs on buses.

METRO encourages the public to follow the CDC guidelines for illness prevention, including washing hands often and avoiding touching your face. For more information on coronavirus, visit the CDC website.

If you have questions or concerns, please email info@akronmetro.org.

LOST AND FOUND

METRO has temporarily suspended lost and found collections until further notice. METRO will attempt to secure wallets, purses, and cell phones. METRO is not responsible for lost, stolen, or misplaced items.

LOBBY CLOSURE

As part of our continued efforts to keep our customers and employees healthy, our Kenmore Blvd. lobby is closed until further notice, effective March 23, 2020. Questions? Call Customer Care at 330.762.0341. As always, schedule information and updates are available here or on METRO's Facebook page.