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COVID-19 INFORMATION

SERVICE UPDATES

METRO’s Fall 2020 Contingency Schedule is in effect, as of Sunday, August 23, 2020. The schedule change brings 84-percent of bus service back on the road with the reintroduction of Sunday service and revised weekday and Saturday trips.

“We are striving to create mobility solutions to serve the needs of our passengers while considering the responsible use of our resources and maintaining our high safety standards as we adapt to the new ‘normal,’” said CEO Dawn Distler.

Click here to view digital schedules for time adjustments. Notable changes include:

  • Route #1 services restaurant hill in Montrose and the Akron General Health and Wellness Center hourly on trips leaving the Robert K. Pfaff Transit Center (RKP) at the top of the hour.
  • On Sundays only, customers transferring from Route #1 to Route #2 will need to switch buses at RKP. The Route #1 and Route #2 will remain interlined on weekdays and Saturdays.

Effective Monday, November 16, DASH service is temporarily suspended until further notice.

The following routes remain suspended until further notice: Route #50 Montrose, Route #51 Stow, Route #53 Portage/Graham, Route #59 Chapel Hill, Grocery Bus, and x60 service to Cleveland.

FACE COVERINGS

Effective April 29, 2020, face coverings are mandatory for METRO employees and passengers. This applies to children ages two and up. Per the CDC, children under two years old should not wear face coverings.

Face coverings can be sewn at home or fashioned from bandanas, scarves, t-shirts, etc. Click here for guidance on face coverings. Face coverings should cover the nose and mouth.

No shirt, no shoes, no mask, no service. Questions or concerns? Please review our FAQ.

RKP TRANSIT CENTER HOURS

The Robert K. Pfaff (RKP) Transit Center is open 5:30 a.m. to 9 p.m. Monday through Saturday, and 9:30 a.m. to 5 p.m. Sunday. Customer Care window hours are 6 a.m. to 8 p.m. Monday through Friday, and 9 a.m. to 5 p.m. Saturday and Sunday.

SAFETY INITIATIVES REGARDING COVID-19

Safety is METRO's number one priority. As such, METRO is working diligently to ensure the safety and well-being of its passengers and team members in light of COVID-19 (coronavirus).

METRO is working closely with numerous organizations to ensure we are taking the proper steps to prevent the spread of germs.

We have switched to stronger cleaning solvents. Our Vehicle Services team members are visiting the Transit Center throughout the day to clean and disinfect bus interiors, focusing on stanchions, handrails, and fareboxes. In addition to the daily cleaning of our fleet, Vehicle Services is also performing extra scrubs on buses.

METRO encourages the public to follow the CDC guidelines for illness prevention, including washing hands often and avoiding touching your face. For more information on coronavirus, visit the CDC website.

If you have questions or concerns, please email info@akronmetro.org.

LOST AND FOUND

METRO is temporarily suspending lost and found collections until further notice. METRO will attempt to secure wallets, purses, and cell phones. METRO is not responsible for lost, stolen, or misplaced items.

LOBBY CLOSURE

As part of our continued efforts to keep our customers and employees healthy, our Kenmore Blvd. lobby is closed until further notice, effective March 23, 2020. Questions? Call Customer Care at 330.762.0341. As always, schedule information and updates are available here or on METRO's Facebook page.