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COVID-19 INFORMATION

SERVICE UPDATES

METRO’s Spring 2021 Schedules go into effect Sunday, April 4. Click here to view digital schedules.

The following routes remain suspended until further notice: Route #50 Montrose, Route #51 Stow, Route #53 Portage/Graham, Route #59 Chapel Hill, Grocery Bus, and x60 service to Cleveland.

FREE RIDES TO COVID-19 VACCINATIONS

Effective March 29, 2021, METRO is providing free transportation to and from COVID-19 vaccination appointments on all services, including fixed-route, demand response, and Northcoast Express. Digital or printed proof of a same-day, scheduled COVID-19 vaccine appointment is required to receive free fares.

METRO RTA, Summit County Public Health, and Summit County Executive Ilene Shapiro have collaborated to ensure transportation is not a barrier to accessing COVID-19 vaccination appointments at the Summit County Fairgrounds. For appointments at the fairgrounds, a METRO shuttle will depart from the Independence Transit Center, or ITC (1280 Independence Ave., Akron), to the fairgrounds. The shuttle will depart based on passenger demand and will not follow a predetermined schedule. Following the appointment, the shuttle will return to the ITC. Appointments can be scheduled at www.scph.org/covid, or book by phone at 1-833-4-ASK-ODH (1-833-427-5634). Click here for more information.

These services are made possible through a partnership with the Ohio Department of Transportation's Rides for Community Immunity program.

FACE COVERINGS

Effective April 29, 2020, face coverings are mandatory for METRO employees and passengers. This applies to children ages two and up. Per the CDC, children under two years old should not wear face coverings.

Face coverings can be sewn at home or fashioned from bandanas, scarves, t-shirts, etc. Click here for guidance on face coverings. Face coverings should cover the nose and mouth.

No shirt, no shoes, no mask, no service. Questions or concerns? Please review our FAQ.

RKP TRANSIT CENTER HOURS

The Robert K. Pfaff (RKP) Transit Center is open 5:30 a.m. to 9 p.m. Monday through Saturday, and 9:30 a.m. to 5 p.m. Sunday. Customer Care window hours are 6 a.m. to 8 p.m. Monday through Friday, and 9 a.m. to 5 p.m. Saturday and Sunday.

SAFETY INITIATIVES REGARDING COVID-19

Safety is METRO's number one priority. As such, METRO is working diligently to ensure the safety and well-being of its passengers and team members in light of COVID-19 (coronavirus).

METRO is working closely with numerous organizations to ensure we are taking the proper steps to prevent the spread of germs.

We have switched to stronger cleaning solvents. Our Vehicle Services team members are visiting the Transit Center throughout the day to clean and disinfect bus interiors, focusing on stanchions, handrails, and fareboxes. In addition to the daily cleaning of our fleet, Vehicle Services is also performing extra scrubs on buses.

METRO encourages the public to follow the CDC guidelines for illness prevention, including washing hands often and avoiding touching your face. For more information on coronavirus, visit the CDC website.

If you have questions or concerns, please email info@akronmetro.org.

LOST AND FOUND

METRO is temporarily suspending lost and found collections until further notice. METRO will attempt to secure wallets, purses, and cell phones. METRO is not responsible for lost, stolen, or misplaced items.

LOBBY CLOSURE

As part of our continued efforts to keep our customers and employees healthy, our Kenmore Blvd. lobby is closed until further notice, effective March 23, 2020. Questions? Call Customer Care at 330.762.0341. As always, schedule information and updates are available here or on METRO's Facebook page