METRO’s Summer 2020 Contingency Schedule is effective Monday, June 8, 2020. METRO will also reinstate bus fares on all services and the Robert K. Pfaff (RKP) Transit Center will reopen with limited hours.
The Summer Contingency Schedule includes revised weekday and Saturday service. We’ve worked together with the Summit County Health Department to establish new safety standards, allowing us to provide more service with the schedule change. In order to maintain social distancing, we’re focusing our resources on high-volume routes. Line-up times at the RKP Transit Center have been adjusted to allow passengers to make more timely and efficient connections. These adjustments can be viewed on the Transit Center departure boards.
With the new schedules, there is no Sunday service and the following circulator routes will be suspended until further notice: Route #50 Montrose, Route #51 Stow, Route #53 Portage/Graham, and Route #59 Chapel Hill. The DASH, Grocery Bus, and x60 service to Cleveland are still suspended at this time.
Paper schedules will not be printed at this time. Electronic schedules can be viewed on the schedules page.
Effective April 29, 2020, face coverings are mandatory for METRO employees and passengers. This applies to children ages two and up. Per the CDC, children under two years old should not wear face coverings.
Face coverings can be sewn at home or fashioned from bandanas, scarves, t-shirts, etc. Click here for guidance on face coverings. Face coverings should cover the nose and mouth.
No shirt, no shoes, no mask, no service. Questions or concerns? Please review our FAQ.
Effective June 8, 2020, the Robert K. Pfaff (RKP) Transit Center is open 5:30 a.m. to 9 p.m. Monday through Friday, and 6 a.m. to 9 p.m. Saturday. Customer Care window hours are 6 a.m. to 8 p.m. Monday through Friday, and 9 a.m. to 5 p.m. Saturday.
Safety is METRO's number one priority. As such, METRO is working diligently to ensure the safety and well-being of its passengers and team members in light of COVID-19 (coronavirus).
METRO is working closely with numerous organizations to ensure we are taking the proper steps to prevent the spread of germs.
We have switched to stronger cleaning solvents. Our Vehicle Services team members are visiting the Transit Center throughout the day to clean and disinfect bus interiors, focusing on stanchions, handrails, and fareboxes. In addition to the daily cleaning of our fleet, Vehicle Services is also performing extra scrubs on buses.
METRO encourages the public to follow the CDC guidelines for illness prevention, including washing hands often and avoiding touching your face. For more information on coronavirus, visit the CDC website.
If you have questions or concerns, please email email@example.com.
METRO is temporarily suspending lost and found collections until further notice. METRO will attempt to secure wallets, purses, and cell phones. METRO is not responsible for lost, stolen, or misplaced items.
As part of our continued efforts to keep our customers and employees healthy, our Kenmore Blvd. lobby is closed until further notice, effective March 23, 2020. Questions? Call Customer Care at 330.762.0341. As always, schedule information and updates are available here or on METRO's Facebook page.