SCAT - How to Schedule a Trip

To schedule a trip on METRO SCAT, you must be a registered passenger with our SCAT office. Once you have been approved, to schedule a trip, call SCAT from 7:30 A.M. to 3:55 P.M. the day before your desired trip. If you are planning a Monday trip, call the prior Friday for your reservation. When scheduling your trip, please have the following information ready in the order listed:

1. Have your SCAT ID number ready;
2. Know the time you want to be picked up and when you want to return;
3. Have the address of where you are going;
4. Let the customer service representative know if you need special equipment, such as a wheelchair lift. All METRO buses can accommodate mobility devices up to 30 inches wide by 48 inches long and a combined weight of 600 pounds, including the mobility device and the passenger.

SCAT operates on a 20 minute time window. Once your SCAT specialist gives you a pick-up or drop-off time, the SCAT operator or cab driver may arrive up to 20 minutes early or 20 minutes late.

Be prepared to leave 20 minutes prior to your scheduled pick-up time. Drivers cannot wait. If you are scheduling a return trip, you must make arrangements when you schedule your pick-up or call the METRO SCAT Return Trip Line. Certain areas require return trips to be scheduled one day in advance.

To get more information, call one of the numbers below: