About METRO RTA
 

METRO Facts

METRO Regional Transit Authority enhances the quality of life for our community by providing innovative transportation that is safe, dependable, cost-effective and customer-focused... now and into the future.

METRO Fleet

METRO’s overall revenue-producing fleet totals 228 vehicles: 137 large buses and 91 smaller paratransit buses, all of which are wheelchair accessible. Some passenger vehicles are equipped with a hydraulic lift to accommodate scooters or wheelchairs; others “kneel” by lowering the front passenger corner of the vehicle to curb level so passengers can roll aboard on a slide-out ramp.

METRO’s fleet is 100 percent wheelchair/scooter accessible for mobility devices measuring a maximum of 30” x 48” with a combined maximum weight of 600 pounds for passenger and chair or scooter (ADA requirements).

The average age of the large buses is 4.4 years. For small buses, the average age is 4.3 years. All METRO line-service buses are equipped with bike racks.

Funding

 

METRO’s 2013 operating expenses were $38.97 million and operating revenues were $51.25 million. Labor accounted for 45.8 percent of total 2013 expenses. Other expenses included fringe benefits at 25.4 percent, materials and supplies were 15.5 percent, purchased transportation was 1.6 percent, and casualty and liability insurance was 3.0 percent.

METRO’s total 2013 income included 9.2 percent from federal revenue, state revenue was .4 percent, and fare box and ticket sales amounted to 9.8 percent. Sales tax generated $39.9 million, or 77.8 percent of total revenue.

 

Human Resources

METRO is governed by a twelve-member board of trustees: six are appointed by the City of Akron, three by Summit County, and one each from the cities of Barberton, Cuyahoga Falls and Stow.

Employees in the Human Resources Department at METRO perform the following job functions: Staffing, Drug/Alcohol program, Training, Benefits, and Workers Compensation/Safety. Trainers in the Human Resources Department provided 20,326 hours of employee training in 2013 through a combination of hands-on and classroom settings in such diverse areas as driver training, passenger safety, health issues, workplace violence and safety.

Customer Services

 

In 2013, METRO’s Customer Services staff responded to 222,969 requests for information on line service and 169,139 SCAT calls. Other diverse requests for information are related to such topics as school field trips, ticket orders, schedule requests and group trips.

 

The department maintains and services more than 100 schedule rack locations throughout Summit County.

Customer Services also provides travel training for passengers, teaching them how to read bus schedules and use the
METRO transit system.

 

Maintenance

METRO’s Maintenance Department consists of 33 mechanics plus 12 employees who wash and fuel the entire METRO fleet on a daily basis.

Line Service

Line service consists of buses traveling along predetermined routes on a set schedule, including:

  • 39 fixed routes
  • Neighborhood circulator routes (these buses do not travel into downtown Akron)
  • Grocery Bus service
  • Two Northcoast Express routes to downtown Cleveland, making limited stops in order to help * passengers reach their destinations in the shortest reasonable time

Current per-ride fare on line service within Summit County is $1.25 for adults and children age six and over. The fare is 50 cents for passengers over age 65 or with a disability, within the Akron-Summit County area. To be eligible for the 50-cent fare, a passenger must show the operator a Medicare card, SCAT I.D. or Disability and Senior (D&S) card.
Also available:

  • $2.50 / 1-day general fare pass
  • $15.00 / 7-day general fare pass
  • $50.00 / 31-day general fare pass
  • $30.00 / 31-day D&S pass
  • $5.00 / North Coast Express one-way fare
  • $40.00 / North Coast Express 10-ride pass 

Scat Services

METRO SCAT is personalized, prearranged, origin-to-destination transportation for older adults and people with disabilities—a service known as demand-response transportation. To be eligible,

passengers must live in Summit County, have a SCAT Photo I.D. card, and meet at least one of the
following requirements:

1) 62 years of age or older;
2) have a disability that prohibits the passenger from using regular line service.

SCAT operates Monday through Friday. Hours of operation vary by community. Passengers are permitted one round-trip per day. Additional medical-related trips are permitted on a trip-by-trip
basis. Trips for groceries or food are limited to the grocery store or nutrition center nearest the passenger’s home. Trip reservations must be made 24 hours in advance.

A companion may accompany the primary SCAT passenger for an additional $2.00 per ride.

“Life necessary” SCAT service includes work, medical care and education, and is available anywhere within Summit County. “Convenience” destinations (bank, hairdresser, laundromat, etc.) must be within six driving miles of the passenger’s residence and are secondary to “life necessary” trips for vehicle availability.

SCAT ridership averaged 687 passengers per day in 2013. 

ADA Complementary Paratransit

Americans with Disabilities Act (ADA) Complementary Paratransit is specialized transportation for people with disabilities, complementing regular bus service by transporting qualified passengers up to 3/4 mile to and/or from a bus stop so they can access regularly scheduled METRO RTA routes. ADA Complementary Paratransit service is available during the hours METRO fixed routes operate, and both pick-up and drop-off must be within 3/4 mile of a fixed bus route.

This service transports qualified passengers to and from the bus stop when and if their disability prevents them from otherwise accessing that fixed route.

Others eligible for ADA Paratransit are those passengers with a disability that prevents them from using regular bus service: they cannot board, ride or exit an accessible vehicle that is part of regular fixed-route service.

Eligibility may be temporary or permanent, depending on the disability. Some individuals may be eligible only for certain trips or may qualify only during certain times of the year. A functional assessment is required to determine ADA paratransit eligibility. There are no limits on a passenger’s daily trips, but travel must be scheduled at least one day (and up to three days) in advance. The fare for Paratransit service is $2.50 each way, and the passenger’s pre-registered personal care attendant may ride along at no extra charge. 

Innovative Programs for Summit County

  • METRO offers customized prearranged facility tours for groups to visit our Transit Center as well as our Kenmore Blvd. bus garage and maintenance area, to learn about METRO and about employment opportunities in public transit. Travel training is available for students in middle school and high school—as well as international students.
  • Travel training is offered to social service agency clients, older adults and persons with disabilities.

Speakers Bureau

One more way METRO serves Summit County organizations and citizens

  • Informative, entertaining, customized presentations for your group or organization featuring METRO’s evolution from mule drawn carriages to the complex system serving Summit County today.
  • Educating organizations about METRO’s supporting role in Akron/Summit County economic development, providing transportation for over 5.4 million passengers annually. Employees traveling to/from work, shoppers, students, patients in need of medical care...all of these and more look to METRO for safe, efficient travel throughout Summit County.

Robert K. Pfaff Transit Center

The October 22, 2007 groundbreaking ceremony, January 5, 2009 dedication and May 16, 2012 renaming of the Robert K. Pfaff Transit Center at 631 S. Broadway in downtown Akron launched METRO into a new level of service.

METRO line service from the facility began Sunday, January 18, 2009. Greyhound Bus Lines began operating from the Intermodal Transit Center in late January, 2009.

The Wi-Fi enabled Transit Center features travel amenities and improved security with more than 90 cameras and an Akron Police Department substation. METRO Customer Service representatives are on-site to assist passengers with their METRO travel plans.

Public restroom facilities, indoor and outdoor seating areas, a climate-controlled environment, cafe, ATM, vending machines for food and beverages—and more—are available to passengers.

The Transit Center was certified a Gold LEED building in 2010. The Center uses geothermal energy for heating and cooling, gets electricity from its solar paneled roof and recycles rainwater, among other Earth-friendly features.

2013 STATS

 

  • SCAT/ADA vehicles traveled 1,967,492 revenue miles in 259 days of operation.
  • SCAT/ADA passengers totaled 239,141 : an average of 4,599 riders each week; 809 per week.
  • SCAT/ADA vehicles were on time 93 percent of the time.
  • Grocery Bus service transported 19,716 passengers to a grocery store near their residence. The service averaged 77 passengers daily Monday-Friday, traveled a total of 31,545 miles, and spent 2,560 hours in service.
  • METRO’s 39 fixed-route buses transported 5,189,095 passengers and traveled 3,720,543 revenue miles.