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METRO is Seeking Customer Service Staff!

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Tuesday, March 05, 2013 4:20:19 PM Categories: Jobs METRO News

METRO is seeking to fill two Customer Service positions, one for a part-time customer service clerk and another for a customer service specialist. Descriptions are below:

Part-Time Customer Service Clerk

METRO is seeking a reliable and responsible person for the position of PART-TIME Customer Service Clerk. Responsibilities include responding to the informational needs of METRO RTA’s existing and potential customers via telephone, mail or in person.

Minimum requirements include a high school diploma or G.E.D. equivalent, plus basic skills in typing and correspondence. A valid driver’s license is required. Must be able to accept various shift assignments. Weekend work is required. Willingness to provide great customer service is expected. The ideal candidate will have map reading skills and general knowledge of Summit County streets. Hourly rate is $13.13 per hour.

Customer Service Specialist

METRO is seeking a reliable and responsible person for the position of Customer Service Specialist. The Customer Service Specialist is responsible for relaying SCAT, ADA Complementary Paratransit, and METRO information, registering new applicants, and scheduling transportation to older adults and individuals with disabilities in a pleasant and tactful way via telephone or other forms of communication. The Customer Service Specialist is responsible for correctly scheduling passenger trips throughout Summit County, and assigning same in chronological order through data entry or operating a computer terminal. The ideal candidate will have map reading skills and general knowledge of Summit County streets. Minimum requirements include a high school diploma or GED equivalent, plus basic skills in typing and correspondence.

For consideration for either position, submit an updated resume by March 19, 2013 to:

METRO Regional Transit Authority
ATTN: Human Resources
416 Kenmore Boulevard
Akron, OH 44301-1099
Or
Fax to 330-762-0854