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Demand Response Wait Times

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Posted by Claire Beebe Tuesday, October 05, 2021 1:05:00 PM
Our customers utilizing demand response services (SCAT, METRO Connect, Call-A-Bus) may experience significantly longer pickup wait times.
 
There is currently a nationwide shortage of workers, including bus operators. Despite this shortage, METRO is working tirelessly to meet its customers’ and communities’ needs as we allocate resources to ensure transportation services to the Summit County region. METRO continues to work with TL Worldwide Transportation (formerly Thomas Limousine), its third party provider, to transport its demand response customers.
 
We apologize for the inconvenience and kindly ask for your patience and understanding. We remain committed to serving you in our best capacity, prioritizing the safety and well-being of our team members and customers above all else.