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Scheduling a METRO SCAT Trip

To schedule a trip on METRO SCAT, you must be a registered passenger with our SCAT office. Once you have been approved to schedule a trip, call SCAT from 7:30 A.M. to 3:55 P.M. the day before your desired trip.  If you are planning a Monday trip, call the prior Friday for your reservation.  When scheduling your trip, please have the following information ready in the order listed:

• Have your SCAT ID#  number ready. 

• Know the time you want to be picked up and when you want to return.

• Have the address of where you are going.

• Let the customer service representative know if you need special equipment, such as a wheelchair lift. (All METRO buses can accommodate wheelchairs up to 30 inches by 48 inches and a combined weight of 600 pounds).

Be prepared to leave 20 minutes prior to your scheduled pick-up time. Drivers cannot wait.

If you are scheduling a return trip, you must make arrangements when you schedule your pick-up or call the METRO SCAT Return Trip Line. Certain areas require return trips be scheduled one day in advance. 

METRO SCAT offices are open from 7:30 a.m. to 3:55 p.m., Monday through Friday.

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The information on this web site is accurate to the best of our knowledge, but is not guaranteed. METRO RTA disclaims liability for any errors or omissions.