CONTACT METRO RTA:
We want to hear from you. Please let us know how we can better serve you. Your comments, concerns and suggestions are important and each one is considered seriously. We will give you a response if you supply us with contact information.
Phone
330.762.0341 or toll-free at 1.800.227.9905
METRO CSC 416 Kenmore Blvd Akron, Ohio 44301 Attention: Director of CSC
Email Questions & Concerns
Click here if you are voicing a comment, concern or suggestion about METRO services. Please include as much detailed information as possible. Route, time-of-day, bus number and driver's name or description.
Title VI/Equal Employment Opportunity Complaint Process
METRO RTA is committed to offering safe, dependable, cost-effective, customer focused transportation to our community. As such, METRO RTA operates its programs and services without regard to race, color, national origin, age, gender or disability.
If you feel you have been discriminated against based on one of the above characteristics, you have the right to file a complaint. For more information on your rights, or to file a complaint, you can do the following:
- Download the form and mail it to:
METRO RTA, Attn: EEO Officer
416 Kenmore Blvd. Akron, OH 44301
or fax it to 330-762-0854. - Call Customer Service at 330-762-0341 to verbally start the complaint process.
- Fill out the online form.
- Come to our administrative offices located at 416 Kenmore Blvd. Akron, Ohio 44301 and request a complaint form.
You may also file a complaint directly with the Department of Transportation by contacting: U. S. Dept. of Transportation, Federal Transit Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590, 866-377-8624, 202-366-4043, 800-877-8339 (TTY).
WEBSITE ONLY:
If you have a questions or concerns about the website, please contact METRO at 330.762.0341 or email us at communications@akronmetro.org